Privacy Policy

1. Introduction

Flora Plus, LLC ("Flora Plus", "we", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use and protect your personal information when you make a booking through our integrated booking engine, hosted on our partners' websites. This Policy complies with the General Data Protection Regulation (EU 2016/679), the Swiss Federal Data Protection Act, the California Consumer Privacy Act (CCPA/CPRA), and other local laws.

2. Definitions

3. Who We Are

Flora Plus is a technology provider based in Delaware, United States. We facilitate online bookings on behalf of tour operators. When you use our booking engine, Flora Plus is the data controller of the personal information you provide.

4. What Data We Collect

5. Why We Use Your Data

We use your data to:

Our emails may include tracking features (e.g., open tracking pixels or tracked links) to measure engagement and improve our communication. This allows us to know if and when you open our emails or interact with links within

6. Subprocessors and Stripe

Some data (such as your booking details and contact information) is shared with the tour operator whose service you booked, so they can fulfill the service and, if applicable, send you follow-up communications or promotions related to their offer. These operators are considered third parties under this policy and are responsible for their own compliance with applicable data protection laws.

7. Legal Basis

We rely on:

You may object to the use of your data under legitimate interest at any time.

8. Data Storage and Security

Data is securely stored by Flora Plus and may also be accessible to the operator for service purposes. We use industry-standard systems and protocols to protect and store data appropriately. There is no automatic deletion of user data for security and legal compliance.

9. Logs and Technical Data

Flora Plus automatically logs certain technical data related to your interaction with the booking engine for security, system integrity and fraud prevention purposes. This includes, but is not limited to, access timestamps, IP address, browser type, device metadata, user agent, and error logs.

These logs are retained for a limited period and are not used for profiling or marketing. They may be used to investigate suspected misuse, enforce our terms, comply with legal obligations, and ensure secure platform operations.

10. International Data Transfers

Data may be transferred and processed in the United States under SCCs and the Data Privacy Framework.

11. Data Retention

We retain your data for operational, legal and security purposes and do not automatically delete it.

12. Your Rights

You may request access, correction, deletion, restriction or portability of your data, or object to its processing. You also have the right not to be subject to automated decision-making. All requests should be directed to info@getfloraplus.com.

13. Minors Data

We do not knowingly process data from users under 13 years of age. If we become aware of such data, we will delete it.

14. Cookies

Flora Plus does not use first-party cookies in its booking engine. However, cookies already present on the host website (e.g., analytics or marketing cookies from the operator) may remain active during the booking process. These are managed by the operator's domain.

15. Do Not Track

Flora Plus does not track user activity across websites and does not respond to Do Not Track (DNT) signals.

16. Changes

We may update this policy. Changes will be announced in the booking interface.

17. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Delaware, United States. Any dispute will be resolved in state or federal courts located in Delaware.

18. Language and Prevailing Version

In case of any conflict between different language versions of this Policy, the English version shall prevail.

19. Contact